To receive your winnings by cheque, you must first request a cash-in through the casino software. Once you've done this, return to this page and choose either the regular mail or courier delivery option (see below).
Then, either E-mail your request to us at banking@jackpotfactory.com, or click here to request your cheque. Remember that your "E-cash account number" is your Casino Account Number.
- Withdrawals via cheque may take up to 30 working days to reach you.
- If, after 30 days you still have not received your cheque, please contact support for assistance.
- You may only receive your withdrawal by cheque if you have a bank account.
- Once your withdrawal process has begun by cheque, it can not be cancelled or reversed.
Multi-Currency payout option
You may choose to receive the cheque with your winnings in one of the following currencies: US Dollar, Euro or UK Sterling. (Players from France may receive a withdrawal by cheque in US Dollars only.)
For players in Austria, The Netherlands and Greece:
The cost of processing is as follows:
- In Greece, only the standard check fee is charged - there is no additional cost.
- Austria and The Netherlands: €40 per check to issue & cancel, with a minimum 3 weeks to receive a cancellation confirmation.
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